Financial Policies
Thank you for choosing Muskegon Surgical Associates for all of your surgical needs. We are committed to providing you with the highest quality medical care. Maintaining a good physician-patient relationship is our primary goal. Patients are ultimately responsible for the charges associated with their care. We realize you have choices for your medical care and appreciate you choosing Muskegon Surgical Associates.
Insured Patients
We participate with most of the major health plans in the area which can include HMO, PPO and government products like Medicare and Medicaid.
Please be prepared to pay your portion of your co-pay/deductible/co-insurance on the date of service. Co-payment, co-insurance and deductibles are a contractual agreement between you and your insurance carrier. We cannot change or negotiate these amounts. Waiver of co-payment may constitute fraud under state and federal law. For your convenience we accept cash, checks or the following credit cards: Visa, Master Card, Discover and American Express.
If you present to your appointment with an insurance that is out of network with MSA. You will be required to pay at our MSA private pay fee schedule for your visit.
Surgical Pre-Pay
If surgery is indicated, your out of pocket cost will be estimated based on your benefits and will be collected prior to your surgery. Anesthesia, facility and other provider’s fees are a separate charge. If you’re remaining deductible is not applied to our claim at MSA. A credit will appear on your account and a refunded will be promptly processed back to you.
Forms
There is a $15.00 fee associated with the completion of forms. We require payment for this fee before returning the completed forms to you. A signed Release of Information may also be necessary. Please allow 5 business day for us to complete the forms.
No Show & Cancellation Policy
At MSA Pure Medical Spa, we strive to provide the best care for our clients while respecting the busy schedules of our providers. To ensure a smooth experience, please familiarize yourself with our no-show policy outlined below.
Appointment Reminders
- 4 Days Prior: You will receive a reminder via text or email. Please confirm your appointment through these channels.
- 1 Day Prior: If your appointment remains unconfirmed, you will receive a phone call from our spa scheduler to confirm the day and time.
Credit Card on File
For no-shows and cancellations, we require a credit card to be kept on file.
Cancellation and Rescheduling
- Notice Requirements: We request at least 48 hours’ notice for cancelling or rescheduling an appointment.
- Fee for Late Cancellation: Appointments cancelled less than 48 hours before the scheduled time will incur a $50.00 rescheduling fee. This fee must be paid over the phone or in person before booking a new appointment. It will be applied to a future service unless another last-minute cancellation or no-show occurs.
- Extraordinary Circumstances: Cancellation fees may be waived in cases of extraordinary circumstances such as accidents, family bereavements, or illnesses.
Rescheduling Due to Late Arrival
- If you arrive more than 15 minutes late, you may be asked to reschedule based on provider availability.
- A $50.00 rescheduling fee will be required to reschedule and will be applied to your future service.
No-Show Policy
- Same-Day Cancellations and No-Shows: If you fail to show up for an appointment without notice or cancel on the same day, a $35.00 charge will be applied to your account. This fee covers the time reserved on our providers’ schedules and is neither refundable nor transferable to future services.
- Extraordinary Circumstances: This charge may be waived in extraordinary circumstances and can be disputed with the spa manager.
Repeat No-Shows
- If you no-show three or more times, you may be discharged from the spa.
We appreciate your understanding and cooperation with our policy.
Delinquent Accounts / Prior Bad Debt
We may assign an account to collections if balances are unpaid after 90 days. Patients assigned to collections may be denied additional services. Patient’s balances are billed immediately on receipt of your insurance company payment or receipt of Explanation of Benefits (EOB). Payment is due within 10 business days of your receipt of your statement. Patients, who have previously never satisfied their payment obligations for prior episodes of care with Muskegon Surgical Associates, will be required to pay those in full before receiving additional care.
If you are unable to pay your balance when due, please contact our business office at 231-739-9461 to make alternative arrangements. Any patient with a past due amount many be denied additional service until the amount is paid or the patient is complying with an alternative payment arrangement.